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Frequently Asked Questions

» Membership Enquiries
» Club Merchandise Orders
» Club Rebate Claims
» General

Membership Enquiries

** Please see Club Information page for details of history, information about The Club and how to join

All membership enquiries can be directed to the National Administration Office. Please find all contact details on this web site via the Club Info / Contact Details page.

Club Merchandise Orders

All merchandise orders are processed and distributed from the National Administration Office. Orders can be placed on the web site, made over the phone using a credit card, sent by fax or mail. An order form is included on the back of the fly sheet with every issue of the Riding On magazine. No order will be processed without payment. Please ensure payment accompanies the order if posted, do not send separately.

If paying on the web site for merchandise please note that the payment is automated and you are agreeing for the amount to be debited from your card as soon as you press submit. The merchandise order will be processed in turn by date received.

For orders and queries about current stock items please call 1300 134 123.

Please refer to the current National Purchasing Officer (details on contact page) with any suggestions for new stock items.

Q - Have you received my order and payment for Club Merchandise? When can I expect to see the order?

A – If ordering on the web site please ensure that you have received the automated receipt of payment after you have pressed submit as this confirms that your payment has been accepted.

If faxing, please call 1300 134 123 to confirm that it has been received

Once an order has been made and received by the Administration Office, it will be processed in order of date received. Please allow 10 working days for the package to be sent to you via REGISTERED POST. Please note that you will have to sign for receipt of goods.

Q – How does payment work for back ordered items and when should I receive my goods?

A - If you have ordered one item only and it is on back order you will not receive an invoice until the item has arrived at the Administration Office and has been packed and sent to you. In this case that you have not received anything within 14 days of ordering and you are concerned please contact Administration on 1300 134 123.

If you have ordered many items and some are missing, first check the left hand side of your invoice as there is a section that indicates what item is on back order. The item will be sent to you as soon as it is available.

An item can only be placed on back order if it has been paid for first. The invoice that accompanies the back order will have the amount of the back ordered item with pro rata postage displayed.

Q – Where do I find information on pricing or details of merchandise items?

A - Please check the Gear Shop on the web site for prices and descriptions. For all other queries please contact Administration on 1300 134 123.

Q - If I have ordered the wrong size, colour, etc can I change it? How do I do this?

A - If the goods are in perfect condition (this will be determined by the Administration Office upon receipt of the item) you may return and exchange for another size or colour. You must return the goods via Australia Post and include a copy of the original invoice and a notation clearly stating why you need an exchange and what you would like in exchange. Please note that you will be charged for postage on the item that is being sent out to you. Please include a payment for postage (as per postage chart on the Gear Shop web site or your fly sheet order form).

Q - You have purchased merchandise over the net. Can you add a few items using my credit card already supplied online?

A - No. If you pay for anything via the web site the Administration Office DO NOT receive any of the credit card details and therefore can not use your credit card details to add more items for you. You will have to make another separate purchase over the internet.

Q - I am not a member of Ulysses Club Inc. Can I purchase Club merchandise?

A - No. Only members of Ulysses Club Inc. may purchase merchandise.

Q - I have not received my parcel of ordered merchandise to date.

A - If you have waited 10 working days from ordering and have checked with your local Australia Post Office to see if you have a REGISTERED ITEM waiting for collection first, you should then contact the Administration Office who will investigate as to why (you may have ordered an item that is on back order or item may need to be tracked via registered post.)

Please allow extra time for busy periods such as Christmas, the Ulysses Club Inc. AGM Event and for public holidays etc.

Q - The item I have purchased is faulty. What do I do? Can you replace it?

A - Send the item back to the Administration Office with a copy of the original invoice and all of your current contact details. Please write a description as to what is faulty with the item and it will be assessed. If the item is found to be faulty, a replacement will be sent out to you via registered post. If the damage on the item is clearly not a manufacturing fault, a replacement may not be sent.

Club Rebate Claims

Q - How can I apply for the Rider Training and or First Aid Training Rebate? What paperwork do I need to send and how often can I claim etc?

A – To claim the rebates you must forward a copy of your receipt of payment and the certificate or letter of completion for the course to the Administration Office with your current address, phone number and membership number; Ulysses Club Inc, PO Box 3242, Narellan DC NSW 2567.

For rider training a maximum payment of $80.00 applies, and for first aid course a maximum payment of $60.00 applies per three year membership period. The rebates are for 50% of the amount that you have paid for the course, up to a maximum of the $80.00 for the rider training and $60.00 for the first aid course. If the 50% rebate is less than $80.00 or $60.00, the difference remains a credit until the member’s next renewal date, when it is reset at $80.00 or $60.00. The credits do not accumulate. This rebate information is independent of any rebate schemes that were in effect previously, and are for courses completed on or after the 31st May 2007

Rebates will only be issued if the criteria are filled. It is the members’ responsibility to provide all information required to the Administration Office. At time of booking your course, please advise your training organization that you require a certificate or letter of completion in order to claim your rebate from Ulysses Club Inc.

Q - Has my paperwork been received for the Training Rebate? How long will it take to receive a rebate?

A – Rebates are processed once a month and may take six weeks to get back to you. This time frame is flexible depending on the time of year e.g. Christmas & AGM Event periods. You can call the Administration Office on 1300 134 123 if you would like to check that you paperwork has been received.

General

Q - Can I have the contact number of a particular branch?

A - This can be found in the Branch locator on this web site

Q - How can I obtain Age and Length of Membership badges?

A – 70 & 80 Badges; Members reaching the age of 70 or 80 may upon individual request receive a complimentary age badge.

A – 60 year Age badges and 10, 15, 20 year Length of Membership badges; these badges are available from the Administration Office for $5.00 each plus postage. Members can purchase these badges upon attaining the appropriate status and subject to confirmation of records held.

Q - I need to change my address or contact details.

A - You can change your details on the Club web site, by posting, faxing, emailing or phoning the Administration Office. All details are on the contacts page. There is a change of address form on the fly cover of each publication of the Riding On magazine.

Q - Change of Branch committee details.

A – Please forward all details to The National Secretary and the Administration Office. (details on contacts page)

Q - Request for replacement membership card due to loss or stolen.

A - Please send a request via the Ulysses web site or contact the Administration Office on 1300 134 123

Q – I have not received my copy of the 'Riding On' magazine?

A - Have you moved or changed address? The printing for the magazine begins approximately 10 weeks prior to it being sent out, so if you changed your address after the mailing details have been sent to the printers, the magazine will go to your old address for that issue only.

If you have not changed address and are not receiving the magazine, please contact the Administration Office who will investigate this further.

If you joined the Club after the cut off date for the publication of the latest magazine, you will not receive this. Your subscription to the magazine will start at the next publication.

Q - How often is the 'Riding On' magazine published? What are the months of distribution?

A - 'Riding On' is published and distributed on a quarterly basis being February, May, August and November.

Q - Request for copy of the current Constitution.

A – This can be obtained from the Administration Office and is also displayed on the Club’s website under Club Info - Documents